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OFFICE FURNITURE RETAILER


An office full of office furniture.

BUSINESS PROBLEM

This office furniture retailer had bottlenecks in their sales order and fulfillment process that impacted their ability to keep up with sales orders and maintain growth. 

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SCALESOLOGY IN ACTION​

Scalesology conducted a technology needs assessment to determine both quick wins and long-term strategies to optimize this company’s sales order entry, sales order fulfillment and Website/E-commerce communications so that the company could handle an upsurge in orders to increase revenue.   

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RESULT

Scalesology documented the company's technology and entire sales order fulfillment process used to administer both large projects and e-commerce orders.  Scalesology then made specific process and technology recommendations to alleviate bottlenecks and put scaleable processes and technologies in place.  Scalesology’s recommendations included multiple options containing process enhancements, technology implementations and costs related to all options and activities.



 

SERVICE REFERENCES​


 

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