UTILITY MEMBERSHIP ORGANIZATION
BUSINESS PROBLEM
This Utility Membership Organization needed to overhaul their Power Agency billing system that utilized outdated software technologies and required manual multi-step processes for data transfer and customized reporting.
SCALESOLOGY IN ACTION
Integrating open-source technologies with licensed 3rd party applications, an advanced web application was developed to automate the entire billing process from data ingestion to monthly bill generation and delivery. This sophisticated application also translated their manual billing workflows into an impactful dashboard that enabled process transparency and oversight as the bills went through the generation and approval processes.
RESULT
Modernizing their billing systems and workflows provided a scalable, user-friendly solution that significantly reduced monthly billing cycle times and allowed billing staff to perform other value-added tasks.
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